Call Center Lead Entry

Call Center Lead Entry - BJs Home Improvement

Great, let's get some information about your project.

What's your First and Last Name?

Verify spelling

What is the project Zip Code?

Can you confirm which store you shop in?

Select a different store if applicable.

What product are you interested in?

If Tile, ask where it is being installed.
If "outside", Direct Connect with Affiliate.

If Tile and Wood: "We'll try to find 1 Contractor for both, but may need to assign 2 Contractors."

Can I have your email?

If they object: We need your email so we can send updates and give you access to My Projects, your customer portal, where you can manage the project yourself.


Great, let's get 3 dates and times when you'll be available for the appointment.

If they ask why 3 dates and times, explain that it helps us find a time that will work for the contractor.


If customer is not prepared to provide ANY dates and times:

No problem, let's go ahead and get your contact information so that the contractor can call you to schedule the appointment.


If customer INSISTS on setting a specific date and time, submit the request with one date and time and say the following:

Let's go ahead and submit your request and if there's any issue the contractor will call you directly.

Complete the field below ONLY if Customer requests a specific installation date.


What is the street address for the project?



Confirm City; Select a different City if needed.

Is your mailing address the same as the project address?

Can we have your Cell or Home number to confirm your appointment?


Is that your Cell or Home?

We need a number other than Office so that the auto-dialer can leave a message.

Do you have another number in case we can't reach you at your primary number?

We need a number other than Office so that the auto-dialer can leave a message.

And is that your cell, home or office?

Great, you'll receive confirmation of your appointment as soon as it is confirmed by the contractor.

Please allow a one-hour window from the scheduled appointment time for the contractor to arrive.

Do you have any questions before I submit your request?

Great, we look forward to helping you with your project.