Call Center Lead Form - BJs

Great, let's get some information about your project.

First Name

What's your First and Last Name?

Verify spelling

Last Name

Lead Source

Referred By

Project Postal Code

What is the project Postal Code?

Product / Service

What product are you interested in?

If Tile, ask where it is being installed.
If "outside", Direct Connect with Affiliate.

If Tile and Wood: "We'll try to find 1 Contractor for both, but may need to assign 2 Contractors."

Store Location - State/Province

Store Cust Shops In - City / Store #

Can you confirm which store you shop in?

Select a different store if applicable.

Confirm Email

No Email

Can I have your email?

If they object: We need your email so we can send updates and give you access to My Projects, your customer portal, where you can manage the project yourself.

Appointment 1

Great, let's get 3 dates and times when you'll be available for the appointment.

If they ask why 3 dates and times, explain that it helps us find a time that will work for the contractor.

Appointment 2

If customer is not prepared to provide ANY dates and times:

No problem, let's go ahead and get your contact information so that the contractor can call you to schedule the appointment.

Appointment 3

If customer INSISTS on setting a specific date and time, submit the request with one date and time and say the following:

Let's go ahead and submit your request and if there's any issue the contractor will call you directly.

Complete the field below ONLY if Customer requests a specific installation date.

Install by this Date

Project Street Address

City

The "Project" City is not on the list

State/Province

What is the street address for the project?

Confirm City; Select a different City if needed.

Check if billing address is different.

Is your billing address the same as the project address?

Special Instructions

Primary Phone

Phone Type

Can we have your Cell or Home number to confirm your appointment?

Is that your Cell or Home?

Secondary Phone

Phone Type

Do you have another number in case we can't reach you at your primary number?

We need a number other than Office so that the auto-dialer can leave a message.

And is that your cell, home or office?

Great, you'll receive confirmation of your appointment as soon as it is confirmed by the contractor.

Please allow a one-hour window from the scheduled appointment time for the contractor to arrive.

Do you have any questions before I submit your request?

Great, we look forward to helping you with your project.